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UK Delivery Information

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Live Plant Deliveries

Live plants are normally delivered within 10-14 working days. However we also offer a Pre-Order system, allowing you to receive your plants in perfect condition at the optimum time for maximum results. If a product you have ordered is Pre-Order, this will be clearly stated on the product’s page, and will also have been communicated on air. Please remember that these are live plants and weather conditions can effect growing times. A matrix of estimated delivery times can be found here. This is regularly updated so please ensure you check back here before ordering or calling our customer services.

Delivery Times

Ordered items are usually despatched within 3 to 5 days. Most deliveries require someone to be present to accept and sign for the delivery. This is to ensure the goods are delivered and received correctly. If you can't be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's address, etc.

 

UK Postage and Packing

Please note all products from the Smash Hits event, excluding craft, are £1 P&P per item.  Smash Hits runs from 5th June 8pm - 9th June 9pm 2014.

Postage and packaging costs are calculated and shown as and when the address details are input. Costs are based on the item amount before any applicable discount or deduction (e.g Create and Craft discount) has been subtracted. The following is a breakdown of Ideal World postage and packing costs (UK only):

  • Single item under £25.00, P&P £4.99
  • Single item £25.00 and over, P&P £5.99

Jewellery/Jewellery Clearance:

  • Single item under £25.00, P&P £4.99
  • Single item £25-£99.99, P&P £5.99
  • Single item £100 or over, P&P £8.99

Fashion:

  • Single item, P&P £4.99
  • Two items, £5.98
  • Three items or more, P&P £6.99

Craft:

  • Single item P&P - £2.99
  • Where three or more items are purchased - P&P is capped at £6.99

Please note: These P&P charges apply to the majority of purchases, but there may be exceptions, such as for heavier items or more expensive items where higher P&P charges apply. For Craft Universe postage costs and International Delivery, please see below.

 

We regret that we cannot offer overseas delivery or delivery to Highlands and islands, Eire, Channel Islands and Northern Ireland on some item e.g. Furniture: this includes Chairs.

Multi-line P&P

Multi-line P&P rates are only applicable to items marked Multi-line P&P available.

  • Single item, use product P&P costs as above
  • Two items, £5.98
  • Three items or more, £6.99

Craft Universe

For Craft Universe products, which are shipped from our international partners, the following P&P charges will apply:

  • Single item weighing less than 0.5kg - £4.99
  • Single item weighing more than 0.5kg but less than 1kg -£5.99
  • Single item weighing more than 1kg -£6.99

Craft Universe Multi-Line P&P

  • 2 items - £9.98
  • 3 or more items - £12.99  
     

International Delivery

We offer overseas delivery on a selection of craft items only. Please see our International Delivery page for more information.

We regret that we cannot offer overseas delivery on Furniture: this includes Chairs and Mattresses.

 

It’s Easy to Return

Please see our Returns and Refunds section for details.