Refunds & Returns

Ideal World is committed to selling quality products which we hope you will love. However, we understand that there may be a time when you need to exchange or return something you have bought. If for any reason you are not entirely satisfied with any item, it may be sent back to us for refund provided it is returned within 14 days (unless otherwise specified) from the date of receipt. See our returns table below for more information. You also have the right to cancel your order by fax, e-mail or letter within seven working days of receipt. This does not affect your statutory rights. Please follow our simple Returns Procedure as detailed below. If you require assistance you may contact our Customer Services Department. We also recommend that you keep your Order Acknowledgement, or note the order number, which can be found on your Order Acknowledgement, as you might need it as proof of purchase in the event of any after-sales queries.

Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that, by reason of their nature, cannot be returned; perishable goods (e.g. food and plants), and periodicals/magazines.

To cancel, you can email us or write to us (see Contact Us for details) within seven working days of delivery of your item(s), quoting your order number.

If you have an order query, please email Customer Services or call us on 08431 680 680.

(For security and training purposes, telephone calls to and from customer services may be recorded or monitored).

Returns Procedure

For products over £100, ring our Special Customer number (08431 680681 - 8.00am to 6.00pm Mon-Fri) to arrange the most suitable returns procedure.

If you wish to exchange the product (for a different size, colour, etc) please return it in its original packaging. Enclose the Returns Slip included with your goods, indicating the required size/colour/etc in the box marked 'Additional Comments'. The replacement will be sent free of charge.

If the product is damaged/faulty or the wrong item and you require a replacement, please return the product in its original packaging, and enclose the Returns Slip giving details of the damage/fault in the box marked 'Additional Comments'. The replacement will be sent free of charge.

If you want an immediate replacement, please call Customer Services on 08431 680 680 to process a new order. You will be charged for your new order and then refunded on receipt of your original item.

If you do not wish to retain the product and simply want a refund, return the complete product within 14 days, and we will process a refund according to your method of payment. This covers your legal right to return under the Distance Selling Regulations.

Fill in the adjacent Returns Slip, writing in the product code and quantity for each item being returned. Then alongside each product code, write the Reason Code to indicate the reason for return and the Action Code for the action you require us to take. Tear off the Returns Slip and place it in the parcel.

Pack the parcel securely and attach the peel-off Returns Address Label given overleaf to the front of the parcel. Customers are requested to return the goods in their original packaging, and to ensure the packaging is sufficiently robust to avoid transit damage.

Customers are responsible for paying return postage (unless otherwise stated). We recommend using Recorded Delivery for low value items, and Special Delivery for items above £39 in value and all jewellery.

Special Christmas Returns