I cannot access the internet from my Android phone via 3G/data network, how can I fix this?

Are you frustrated that you can't browse the internet when you're not using Wi-Fi? Receiving messages from your mobile network about someone sending Multimedia Messages that never arrive? If these concerns sound familiar then there's an issue with your APN settings.

With various smartphone platforms and a large selection of devices on the market, it's sometimes necessary to manually insert the required settings into a handset if the network cannot automatically set yours up via a text message.

Jump to Network:

Vodafone, EE, GiffGaff, O2,Orange, T-Mobile, Three, Virgin

Vodafone

Starting from your homescreen:

Right, it's time to save the settings and check they're ready to go. Press the Menu key and tap Save to store the new data connection on your handset. Press the field next to the new Vodafone Internet option you've created to activate the data connection – you should see a green dot or tick appear next to it to show it's enabled and ready to go.

That's it, you're set up and activated. Press the Home key to return to your home screen and give the browser a test to see if everything's up and running, you should be able to load a web page if things have been set up correctly.

EE

Setting up new APN settings isn't particularly common so the area we need to work on is buried a little deeper in the handset than other settings.

Starting from your homescreen:

Right, it's time to save the settings and check they're ready to go. Press the Menu key and tap Save to store the new data connection on your handset. Press the field next to the new Internet option you've created to activate the data connection – you should see a green dot or tick appear next to it to show it's enabled and ready to go.

That's it, you're set up and activated. Press the Home key to return to your home screen and give the browser a test to see if everything's up and running, you should be able to load a web page if things have been set up correctly.

GiffGaff

Getting your Android handset online can be a challenge when it comes to putting the settings in manually but don't worry, we're here to help.

From the homescreen;

O2

Setting up new APN settings isn't particularly common so the area we need to work on is buried a little deeper in the handset than other settings.

Starting from your homescreen:

Right, it's time to save the settings and check they're ready to go. Press the Menu key and tap Save to store the new data connection on your handset. Press the field next to the new o2 mobile web option you've created to activate the data connection – you should see a green dot or tick appear next to it to show it's enabled and ready to go.

That's it, you're set up and activated. Press the Home key to return to your home screen and give the browser a test to see if everything's up and running, you should be able to load a web page if things have been set up correctly.

Orange

Setting up new APN settings isn't particularly common so the area we need to work on is buried a little deeper in the handset than other settings.

Starting from your homescreen:

Right, it's time to save the settings and check they're ready to go. Press the Menu key and tap Save to store the new data connection on your handset. Press the field next to the new Talktalk Internet option you've created to activate the data connection – you should see a green dot or tick appear next to it to show it's enabled and ready to go.

That's it, you're set up and activated. Press the Home key to return to your home screen and give the browser a test to see if everything's up and running, you should be able to load a web page if things have been set up correctly.

T-Mobile

Setting up new APN settings isn't particularly common so the area we need to work on is buried a little deeper in the handset than other settings.

Starting from your homescreen:

Right, it's time to save the settings and check they're ready to go. Press the Menu key and tap Save to store the new data connection on your handset. Press the field next to the new T-mobile Internet option you've created to activate the data connection – you should see a green dot or tick appear next to it to show it's enabled and ready to go.

That's it, you're set up and activated. Press the Home key to return to your home screen and give the browser a test to see if everything's up and running, you should be able to load a web page if things have been set up correctly.

Three

Setting up new APN settings isn't particularly common so the area we need to work on is buried a little deeper in the handset than other settings.

Starting from your homescreen:

Right, it's time to save the settings and check they're ready to go. Press the Menu key and tap Save to store the new data connection on your handset. Press the field next to the new 3 Internet option you've created to activate the data connection – you should see a green dot or tick appear next to it to show it's enabled and ready to go.

That's it, you're set up and activated. Press the Home key to return to your home screen and give the browser a test to see if everything's up and running, you should be able to load a web page if things have been set up correctly.

Virgin

Setting up new APN settings isn't particularly common so the area we need to work on is buried a little deeper in the handset than other settings.

Starting from your homescreen:

Right, it's time to save the settings and check they're ready to go. Press the Menu key and tap Save to store the new data connection on your handset. Press the field next to the new Talktalk Internet option you've created to activate the data connection – you should see a green dot or tick appear next to it to show it's enabled and ready to go.

That's it, you're set up and activated. Press the Home key to return to your home screen and give the browser a test to see if everything's up and running, you should be able to load a web page if things have been set up correctly.

If your settings are not listed, please email [email protected] and we will source them for you.