Contact Us

If you have a question about shopping online at you may be able to find an answer below. Here are some of our customers’ most frequently asked questions.

Bank Holiday Deliveries

Please bear in mind that over Bank Holidays, your delivery from Ideal World may be affected. We will do all we can to get your goods to you in time, but, as many carriers do not operate on Bank Holidays, in some cases delivery may take a little longer than usual. We’re sorry for any inconvenience this may cause and hope you enjoy your days off! .

Where is my order?

When we receive your order, an Order Confirmation screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details. If you order by telephone, you will receive an order number. You can then find out where your order is at any stage by using the online Track and Trace service or by calling our Customer Services team.

What is your refund policy?

We want you to be totally satisfied with every purchase you make from Ideal World. If for any reason, you are not completely happy with your purchase, please see our Returns & Refunds page.

Where is my refund?

Please allow five to seven working days to receive your refund. See our Returns & Refunds page for more information.

Why have I not received back postage costs on a returned order?

Refunds on postage are only given in certain circumstances. Please contact a member of the Customer Services team on 08717 123 456* for refunds.

How long will delivery take?

Please allow up to 10 working days. Please note that if your order is made up of a combination of items, deliveries may be made separately. See Home Delivery for more information.

Telephone Numbers:

If you are calling to track an order dial 08717 123456*

If you are calling to change your address or payment details 08717 123456*

If you are calling to check a refund or return 08717 123456*

If you have a query regarding the timing of your delivery 08717 123456*

If you are calling with a problem with the product you have ordered or you wish to cancel your order 0330 3321300

For all other calls please dial 08717 123456*

09056 48 48 48 - Automated Ideal World OrderLine

*Calls cost 13p per minute plus your phone companies access charges. Available 8am-8pm Daily.

Calls cost 20p per minute plus your phone companies access charges. For complaints about this 090 service call 0843 308 1980 - Calls cost 7p per minute plus your phone companies access charges to 0843 numbers.

Please note calls may be recorded for training purposes


Customer Services ([email protected])

Vacancies ([email protected])

We endeavour to respond to email enquiries within 24 hours of receipt.

Company Information:

Ideal World,
Ideal Home House,
Newark Road,

Idealworld is a trading name of Ideal Shopping Direct Limited
Registered in England: No. 1534758
VAT No. GB 738164028

For further information please review our Terms and Conditions page