If you have a question about shopping online at idealworld.tv, you may be able to find an answer below. Here are some of our customer‘s most frequently asked questions.
If your question is not answered below or for general enquiries/feedback regarding Ideal World, please click here to contact us.
Ordered items are usually dispatched within 3 to 5 days. Most deliveries require someone to be present to accept and sign for the delivery. This is to ensure the goods are delivered and received correctly. If you can‘t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember you can specify a different delivery address whilst ordering and have your order delivered to your workplace, or a friend’s/relative’s address etc.
Tracking your order is easy simply log in to ‘Your Account’ and click on ‘Order History’.
It‘s easy to return an item. Please see our Returns FAQs page for further details.