Promotions FAQs

If you have a question about shopping online at idealworld.tv, you may be able to find an answer below. Here are some of our customers‘ most frequently asked questions.

If your question is not answered below or for general enquiries/feedback regarding Ideal World, please click here to contact us.

Discount vouchers can be redeemed against purchases made online and over the phone (subject to Terms & Conditions). Although you will not see the discount in your basket, at the checkout you will be able to enter your promotional code and the details will appear on the confirmation screen when you check out. Please refer to individual promotions for full Terms & Conditions on how and when you can spend your voucher.

Buy three products for the price of two. To activate you need to place three or more qualifying products* into your basket, at which point your discount is applied.

* Qualifying products are specific to individual promotions. Please see our current Competitions & Promotions.

How do 3 for 2 offers work?

The price of the cheapest item in the offer will be deducted from your order. The discount you receive is divided across the 3 qualifying items.

The price of the cheapest item in the offer will be deducted from your order. The discount you receive is divided across the 3 qualifying items.

We offer a Multi-line Postage & Packaging charge, so for 3 items of more you only pay a total Postage & Packaging of £6.99. In cases where Multi-line Postage & Packaging does not apply, all 3 items in the promotion will be charged at their normal Postage & Packaging rate. Please see our Delivery Information page for Postage & Packaging costs.

Yes, returns work in the same way as for normal purchases. For more information, see our Returns FAQs page.

If you return one or more products bought in a 3 for 2 offer you will only be refunded the value of the product(s) minus the discount you received on the product at purchase. For more information, see our Returns FAQs page.