Help Centre

Happiness to us is a two-way thing, we pride ourselves on our customer care and are always twiddling our thumbs trying to figure out how we can improve our service and support you more. We believe that focusing on our customers and meeting their needs brings out the best in us - we’re not happy unless you’re happy!

Getting in touch with us has never been simpler. Simply fill out below the form that’s relevant to you and one of our customer services representatives will respond personally to your email within 48 hours!

All of the information you need to fill out the forms can be found on your receipt or in 'My Account'

Track Your Order

In the first instance; please click on the big red button below to track your order, you will be directed to using the Hermes (our courier) live tracking website. Please ensure you have your tracking number and postcode to hand. We aim to deliver in 3-5 working days.

Track My Order Now

Still struggling? Please send your details via our express contact form. We aim to respond to you within 48 hours. Please allow up to 10 days for delivery.

Missing Order

Although we take a lot of care of our products and their delivery, from time to time something can go wrong in the order process. If your order hasn‘t arrived within 10-14 days of your payment confirmation please fill in the following form and we‘ll attempt to track it down and get it to you. You will need the details of your order from the 'Your Account' section of our website.

Contact Us

Missing Items/Parts

We’re sorry your order was incomplete. Please accept our apologies and complete our 'Missing Items' form and we will investigate. Remember to include your order number and tell us which item/part is missing.

Contact Us

Returns

Please allow up to 14 days for your return to be processed. If you have not received your refund or replacement within this time span, please complete our 'Where is my refund/replacement' form below and we will respond within 48 hours.

Contact Us

How to return an item

We appreciate there may be times when you are not happy with your purchase, that's why we try to make it as easy as possible for you to return an item. See below for our returns options.

Return methods

Please choose your preferred method of return from the following options.

  1. myHermes
    If you need to return a parcel there are two options available - Local ParcelShop drop off or Courier Collection from your doorstep; both of which are £2.99 inc. VAT and insurance. To arrange please click here and follow the instructions.
    * Not available in the Channel Islands or Isle of Man.
  2. Royal Mail
    To return via Royal Mail simply peel off the returns address label from your despatch note and affix to your parcel. Please note this is not a pre-paid label and you will need to pay postage costs. You can then send from any post office. Remember to retain proof of postage for your records.
  3. Collect+
    You can also return a range of products by using one of the 4,500 Collect+ parcel drop points within the UK. For even more convenient returns, many of these have extended hours and are open 7 days a week.
Read more about our Returns Policy