If you wish to exchange the product (for a different size, colour, etc) please return it in its original packaging. Enclose the Returns Slip included with your goods, indicating the required size/colour/etc in the box marked 'Additional Comments'. The replacement will be sent free of charge.
If the product is damaged or faulty and you require a replacement, please return the product in its original packaging, and enclose the Returns Slip giving details of the damage/fault in the box marked 'Additional Comments'. The replacement will be sent free of charge.
If you want an immediate replacement, please call Customer Services on 08700 700 802 to process a new order. You will be charged for your new order and then refunded on receipt of your original item.
If you simply want a refund, return the product in its original packaging, and we will process a refund according to your method of payment. A confirmation will be sent to you by post for any refund processed.
Fill in the returns slip on the dispatch note, writing in the product code and quantity for each item being returned. Then alongside each product code, write the reason code for the reason of the returned item(s), and the action code for the action you require us to take (these are indicated on the back of the dispatch note). Tear off the returns slip and place it in the parcel and pack the parcel securely and attach the peel-off Returns Address Label given on the front of the dispatch note, on the front of the parcel. (Please note this does not cover postage).
Take your parcel to the Post Office for return. We recommend using Recorded Delivery for low value items and Special Delivery for items above £28 in value and all jewellery.
| Type Of Good | Return Timeframe |
|---|---|
| Collectables | Return within seven working days |
| Audio / Video / Software | Within 14 days if seal is not broken |
| Perishable Goods | No 14-day guarantee unless damaged or past ‘sell by’ date. In either case, call Customer Services on 08431 680 680 for advice. |
| Personal Hygiene | No return if pack opened or ‘hygiene strip’ removed |
| Cosmetics / Toiletries | Within 14 days and only if less than half has been used |
| Christmas Products | Must be returned by 24th December |
| Jewellery | Not returnable security tag removed |