Your privacy is important to us

To ensure that you have the best experience and to help us develop our services we automatically track your session. If you would like to know more about our privacy policy and how we handle your data, click here.

By continuing to browse you are accepting this.

Decline and Leave
Basket
  • Sky 664
  • Freeview 22
  • Virgin 747
  • Freesat 812
Our response to COVID-19
Watch Live TV Schedule

Proud to support the NHS, social care, emergency services and armed forces

Contact Us

Why not have a look at some of our customer‘s most frequently asked questions. If you cannot find the answer to your question, don‘t hesitate to contact us.

Email

Customer Services - [email protected]

Vacancies - [email protected]

Write to us

Ideal World
Ideal Home House,
Newark Road,
Peterborough,
Cambridgeshire
PE1 5WG

Ideal World is a trading name of Ideal Shopping Direct Limited
Registered in England: No. 1534758 VAT No. GB 738164028

Telephone

Customer Service

Open 8am-8pm, Monday to Sunday

  • If you have a problem with your product or wish to cancel your order please call 0330 3321300
  • If you are calling to track your order please call 08717 123456 *
  • If you are calling to change your address or payment details please call 08717 123456 *
  • If you are calling to check a refund or returns please call 08717 123456 *
  • If you have a query regarding the timing of your delivery please call 08717 123456 *
  • For all other queries please call 08717 123456 *
When dealing with a query, we will be able to help you quicker if you have your account number ready.
* Calls will cost 13p per minute plus your phone company‘s access charge.