Contact Us

Got a question? Our customers’ most Frequently Asked Questions might help you. If you cannot find the answer to your question, please don‘t hesitate to contact us.

Email

Customer Services - customer.services@idealworld.tv

Vacancies - vacancies@idealshoppingdirect.co.uk

Write to us

Ideal World
Ideal Home House,
Newark Road,
Peterborough,
Cambridgeshire
PE1 5WG

Ideal World is a trading name of Ideal Shopping Direct Limited
Registered in England: No. 1534758 VAT No. GB 738164028

Telephone

Customer Service

We will be able to help you quicker if you have your account number or order reference ready.

Open 8am-8pm, Monday to Sunday

When dealing with a query, we will be able to help you quicker if you have your account number ready.

For all customer services queries please call 0330 3321300*** to leave a message and our agents will call you back as soon as possible, or you can call us directly on 08717 123456*.

If you are calling to place an ITV Order between 12am and 3am Telephone: 09056 484848. **

* Calls will cost 13p per minute plus your phone company‘s access charge.

** Calls will cost 20p per minute plus your phone company's access charge.

*** Calls will cost the same amount as the usual UK national or local rate numbers that start with the area codes '02' and '01'.