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Contact Us

Got a question?

Have you seen our FAQ’s page? You may find what you’re looking for here or you can speak to us using live chat. Stay on this page and the chat box will appear when a member of our customer experience team is available between 8am and 3am.

Email Us

You can email us on customer.services@idealworld.tv and we will get back to you within the next 24 hours.

Write to us

Ideal World Limited
Ideal Home House,
Newark Road,
Peterborough,
Cambridgeshire
PE1 5WG

Ideal World is a trading name of Ideal World Limited
Company Number: 11962549. VAT Number: 325 340 236.

Give us a call

Our customer experience phone lines are open 8am-8pm, Monday to Sunday.

For all queries, please call 0330 3321300* to leave a message and one of our customer experience team will call you back as soon as possible, or you can call us directly on 08717 123456**.

Placing an order

If you would prefer to place an order through an agent, please call 09056 484848*** between 6am and 3am.

* Calls will cost the same amount as the usual UK national or local rate numbers that start with the area codes '02' and '01'.
** Calls will cost 13p per minute plus your phone company’s access charge,
*** Calls will cost 20p per minute plus your phone company’s access charge.