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Contact Us

Got a question? Our customers’ most Frequently Asked Questions might help you. If you cannot find the answer to your question, please don‘t hesitate to contact us.

Email

Customer Experience Team - customer.services@idealworld.tv

Vacancies - vacancies@idealworld.tv

Write to us

Ideal World Limited
Ideal Home House,
Newark Road,
Peterborough,
Cambridgeshire
PE1 5WG

Ideal World is a trading name of Ideal World Limited
Company Number: 11962549. VAT Number: 325 340 236.

Telephone

Customer Experience Team

We will be able to help you quicker if you have your account number or order reference ready.

Open 8am-8pm, Monday to Sunday

For all customer experience team queries please call 0330 3321300*** to leave a message and our agents will call you back as soon as possible, or you can call us directly on 08717 123456*.

If you are calling to place an order between 12am and 3am Telephone: 09056 484848. **

* Calls will cost 13p per minute plus your phone company‘s access charge.
** Calls will cost 20p per minute plus your phone company's access charge.
*** Calls will cost the same amount as the usual UK national or local rate numbers that start with the area codes '02' and '01'.

Live Chat

Customer Experience Team

Live Chat with our Customer Experience Team is available; please stay on this page and the Chat Box will appear