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Delivery Information

As our carriers and distributers are reporting driver and staff shortages, deliveries are currently taking a little longer. Due to these challenges, please allow an extra 2 – 4 days for your delivery.

If you have a question about shopping online at idealworld.tv, you may be able to find an answer below. Here are some of our customer‘s most frequently asked questions.

If your question is not answered below or for general enquiries/feedback regarding Ideal World, please click here to contact us.

Ordered items are usually dispatched within 3 to 5 days. Most deliveries require someone to be present to accept and sign for the delivery. This is to ensure the goods are delivered and received correctly. If you can‘t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember you can specify a different delivery address whilst ordering and have your order delivered to your workplace, or a friend’s/relative’s address etc.

Tracking your order is easy simply log in to ‘Your Account’ and click on ‘Order History’.

It‘s easy to return an item. Please see our Returns FAQs page for further details.


How to make use of Click & Collect at ASDA logo

Collect your parcel from over 600 ASDA locations using our Click & Collect delivery with ASDA toyou service. With late openings, safe parking and simple tracking Click & Collect with ASDA service makes it convenient to pick up your parcel from your local ASDA store.

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Brexit

As you’ll be aware the UK leaves the EU at Midnight on 31st December 2020. This does mean that we’re expecting delays to deliveries outside of the UK during the BREXIT transition into early 2021. We will continue to update this section as we receive further information.

  • Are you still shipping to EU Countries post 31 December 2020?
    Yes, we can ship parcels Worldwide and will continue to do so post 31 December 2020
  • Will I have to pay Duty & Tax on goods shipped to EU Countries?
    Ideal Shopping Direct will be paying any duty & tax on all goods shipped to EU Countries post 31 December 2020
  • Will there be any delays to shipping after 31 December 2020?
    The situation is changing on a daily basis, as well as potential delays due to BREXIT there’s also currently delays due to COVID-19 restrictions. We do envisage on-going port congestion to drive delays. We will continue to update this message as required
  • Is Northern Ireland impacted in the same way?
    It is expected that there may be some delays due to Customs checks post 31 December 2020 but we will keep you updated on this as we receive additional information