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Please be aware that deliveries may take a little longer than usual due to extra measures put in place to help keep colleagues and customers safe.
If you have a question about shopping online at idealworld.tv, you may be able to find an answer below. Here are some of our customer‘s most frequently asked questions.
If your question is not answered below or for general enquiries/feedback regarding Ideal World, please click here to contact us.
Ordered items are usually dispatched within 3 to 5 days. Most deliveries require someone to be present to accept and sign for the delivery. This is to ensure the goods are delivered and received correctly. If you can‘t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember you can specify a different delivery address whilst ordering and have your order delivered to your workplace, or a friend’s/relative’s address etc.
Tracking your order is easy simply log in to ‘Your Account’ and click on ‘Order History’.
It‘s easy to return an item. Please see our Returns FAQs page for further details.
Collect your parcel from over 600 ASDA locations using our Click & Collect delivery with ASDA toyou service. With late openings, safe parking and simple tracking Click & Collect with ASDA service makes it convenient to pick up your parcel from your local ASDA store.
Read MoreAs you’ll be aware the UK leaves the EU at Midnight on 31st December 2020. This does mean that we’re expecting delays to deliveries outside of the UK during the BREXIT transition into early 2021. We will continue to update this section as we receive further information.
