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International Delivery

Due to COVID-19 and the latest restrictions in place, all of our parcel carriers are informing us of delays on parcels going into the EU via the road networks. The parcel carriers expect these delays to continue throughout January. We are working very hard to minimise the impact on all of our customers and please rest assured, that any orders you place, will be picked and packed and ready to despatch to you, as soon as the delays lift. We will keep you updated on any changes.
  • We offer overseas delivery on certain craft items.
  • Tracking is available on some Standard Delivery services. You will receive a despatch confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey. Alternatively, log in to your account, click ‘view order’ and then ‘courier information’.
  • Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest you consider having your order delivered to a work address rather than a home address.
  • Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
  • Customs policies vary widely from country to country. You may want to contact your local customs office for further information.
  • Once your order has arrived in your country, it will be passed on to an internal postal service, according to Standard Delivery procedures.
  • If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
  • To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and or E-mail, or contact you directly in the event there are difficulties with the delivery.
Please note: Electronic goods will be supplied with a UK plug.