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Returns Policy

Extended Christmas Money Back Guarantee 2020
Terms and Conditions

  • Offer starts with purchases made from 19:00 Wednesday 1st October 2020 and ends with purchases made up to 12:00 Tuesday 22nd December 2020.
  • Extended Money Back Guarantee period applies to items purchased as gifts, excluding all seasonal goods (for example Christmas trees, lighting, food and drink, decorations, soft furnishings etc), furniture, mattresses, bedding (including, protectors, duvets and pillows), and heating. Also excluded are; selected watches over purchase price of £700 (Vostok Europe, Mathey Tissot, Traser, Buran, Sturmanskie, Aviator, Swiss Military by Chrono) bikes and ebikes (excluding eLife brand), selected Electronics (TV’s, projectors, Iphones & Laptops), Live Plants, Jane Plan, Necta & Hive, Isomers. Products covered within the standard returns exception of our returns policy are also excluded from this offer.
  • Your rights as a consumer are not impacted by this offer.
  • Any refunded returns received outside of your right to cancel period will not include outbound postage costs. For further information on your right to cancel please refer to our standard returns policy.
  • To take advantage of this offer, returns must be received at Ideal World by 17:00 on Friday 22nd January 2021. We recommend sending items by express/next day delivery if sending after Friday 15th January 2021.
  • Proof of posting is not accepted as proof of delivery.
  • Returns will only be accepted and processed if returned in original packaging and in a saleable state. We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item has been handled in a way in which would not be permitted in a shop.
  • Returns received after 17:00 Friday 22nd January 2021 and items purchased before 19:00 Wednesday 1st October 2020 will be dealt with under our standard returns and refunds terms and conditions.

We understand there may be a time you wish to return an order – that’s why we’ve made it easy to return for a refund or exchange. We are proud to be working with Asda and their amazing ‘toyou’ service, making it easier to return items than ever before!

Please keep your Despatch Note, or note the order number as you might need it as proof of purchase in the event of any after-sales queries. Please also retain your proof of return.

There are some products that are excluded from our returns policy. These are listed in the ‘Returns Exception’ section.

Any refunds processed will be made back to the original payment method within 14 days of receipt of the product back to us, where all applicable requirements are met.

Your statutory rights are not affected.