To ensure that you have the best experience and to help us develop our services we automatically track your session. If you would like to know more about our data protection information and how we handle your data, click here.
By continuing to browse you are accepting this.
We understand there may be a time you wish to return an order – that’s why we’ve made it easy to return for a refund or exchange.
For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days. See here for more information on your rights under Consumer Contracts Regulations 2013.
If the return product does not meet the above criteria then we reserve the right to either return the product to you and charge you for the postage costs or deduct an amount from the refund (up to 100%) for use/re-packaging.
Please remember to obtain proof of postage.
We are unable to accept products back to us outside of the 28 day Returns Policy unless they are faulty. There must be a genuine detectable fault of the product to fall under this Faulty Product Policy.
The following items are excluded from return, unless they are faulty:
Please ensure that you have referred to our Returns Policy, Faulty Product Policy and Returns Exemptions before returning your product to us - there may be a different process for you to follow,
Some returns may require returning directly to one of our partnered suppliers. Always check any paperwork included within your original parcel which will advise if the parcel should be returned to an alternative address than Ideal World.
It’s really easy to return your parcel at your local ASDA toyou Parcel Point. No printer is required with late opening hours and safe parking. It’s so convenient!
Return Cost: FREE
Parcel Limitations: Under 25kg, Within 60cmx60cmx90cm
Parcel value: Under £200
More information: https://www.idealworld.tv/gb/toyou
Locate your nearest ASDA toyou location on this link: https://www.toyou.co.uk/locations
Returning parcels is even easier when you have an Asda Grocery Home Shopping Delivery, just hand it to the Driver.
How does it work?
Simply present your labelled parcel or QR Code to the Asda delivery driver and they will do the rest.
Food Dropped off…… Parcels Picked up
With many different options to return from a doorstop pickup, to one of their 7,000+ Parcelshops and 3,000+ Lockers. EVRi make returns more convenient than ever before.
Return Cost: £2.99 (inc. VAT and Insurance)
Parcel Limitations: Up to 30Kg*, Maximum length 120cm
*Please select Large parcel option (home collection only) if your parcel is over 15Kg
Parcel value: Under £200
More information: https://www.evri.com/return-a-parcel/how-to-return-a-parcel
Download the EVRi App: https://www.evri.com/our-services/mobile-app
If you wish to return a product large in size or weight which cannot be returned by one of our standard return options, please contact our Customer Experience team. We can arrange collection of the item from you, we reserve the right to deduct the cost of the return from the reimbursement we make to you for the goods.
We would recommend arranging your return through Royal Mail using suitable insurance cover on a signed for service, as the parcel is your responsibility until it reaches our warehouse. To return via Royal Mail simply affix the returns address label from your despatch note to your parcel. Please note this is not a pre-paid label and you will need to pay postage costs which may vary depending on size and weight.
More information: https://www.royalmail.com/price-finder
This legislation offers you the following cancellation rights when you buy online or by phone:
If you require further assistance, please contact our Customer Experience Team.