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Gifting Made Easy

Returns Policy

Extended 60 Day Money Back Guarantee

Terms and Conditions

  • We have extended our returns policy from 30 to 60 days to support our customers during the current challenging times.
  • Extended Money Back Guarantee period applies to items purchased excluding LashFactor, Jane Plan, Wylera and selected watches (Tag Heuer, Vostok Europe, Mathey Tissot, Traser, Swiss Military by Crono, Sturmanskie, Green Time, MG, MINI, Pramzius, Columbia). Products covered within the standard returns exception section of our returns policy are also excluded from this offer.
  • Your rights as a consumer are not impacted by this offer.
  • Any refunded returns received outside of your right to cancel period will not include outbound postage costs. For further information on your right to cancel please refer to our standard returns policy.
  • Proof of posting is not accepted as proof of delivery.
  • Returns will only be accepted and processed if returned in original packaging and in a saleable state. We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item has been handled in a way in which would not be permitted in a shop.

We understand there may be a time you wish to return an order – that’s why we’ve made it easy to return for a refund or exchange. We are proud to be working with Asda and their amazing ‘toyou’ service, making it easier to return items than ever before!

Please keep your Despatch Note, or note the order number as you might need it as proof of purchase in the event of any after-sales queries. Please also retain your proof of return.

There are some products that are excluded from our returns policy. These are listed in the ‘Returns Exception’ section.

Any refunds processed will be made back to the original payment method within 14 days of receipt of the product back to us, where all applicable requirements are met.

Your statutory rights are not affected.