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Returns Policy

We understand there may be a time you wish to return an order – that’s why we’ve made it easy to return for a refund or exchange. We are proud to be working with Asda and their amazing ‘toyou’ service, making it easier to return items than ever before!

Please keep your Despatch Note, or note the order number as you might need it as proof of purchase in the event of any after-sales queries. Please also retain your proof of return.

There are some products that are excluded from our returns policy. These are listed in the ‘Returns Exception’ section.

Any refunds processed will be made back to the original payment method within 14 days of receipt of the product back to us, where all applicable requirements are met.

Your statutory rights are not affected.

For marketplace purchases, please see our Marketplace Returns Policy