If you wish to exchange your product for a different variant (e.g. size, colour, etc) you must return the item received, to us, in a resaleable condition, complete, unused and in original packaging with tags and labels in place.
The Returns Slip found on your Despatch Note must be completed indicating the required size/colour/etc. The replacement will be sent free of charge on receipt of your return in the resaleable condition detailed above.
Please see our Returns Options for more information.
Incorrect Product Delivery
You have rights under the Consumer Rights Act for repair, replacement or refund of faulty goods. This applies to goods that are found to have an inherent fault dating from the time of manufacture, and excludes damage or faults arising from misuse of the goods or normal wear and tear. Please contact Customer Services and they will advise on the best way to deal with any products that are considered to be faulty. When returning the item, please enclose the Returns Slip found on your despatch note giving details of the damage/fault. If you no longer have the Returns Slip please advise Customer Services of this.
To ensure that we provide the best support in resolving your concern you may be directed to the Supplier’s own customer service number to deal with any warranty, technical or fault queries. The supplier is the specialist in their product and thus can offer a better level of support in resolving your query quickly.
Where possible the product will be replaced or repaired by either Ideal World, the Supplier or an approved third party and sent back to you free of charge. If no replacement stock is available or a repair is not possible, a refund will be issued.
Please note: that if you return goods to us that are found not to be faulty on inspection by us, the supplier or an approved third party, we reserve the right to deduct the cost of collecting the item from you from any refund we make in respect of those goods.
Change of Mind
If the wrong item has been sent to you and you require a replacement, please contact Customer Services to arrange the most suitable returns procedure. When returning the item, you must return it to us, in a resaleable condition, complete, unused and in original packaging with tags and labels in place.
Please enclose the supplied Returns Slip found on your despatch note giving details of the reason for return.
The product will be replaced with the correct product wherever possible. If no replacement stock is available, a refund will be issued.
Please refer to 'Your Consumer Contracts Right To Cancel' section in Returns Policy for terms and conditions relating to change of mind returns.
If you feel a product has been misdescribed, please contact Customer Services so that we can complete the relevant review. Where required our Customer Service team will arrange the most suitable returns procedure. When returning the item it must be in a resaleable condition, complete, unused and in original packaging with tags and labels in place.
Please enclose the Returns Slip found on your despatch note giving details of the reason for return. A refund will be issued for products misdescribed unless you opt for a replacement or exchange.