Reviews FAQs

Once you have received your order, you will shortly after receive an email requesting that you leave a review. Click on the link to review your products.

When writing your review, please consider the following guidelines:

• Focus on the product and your individual experience using it.
• Provide details about why you liked or disliked a product.
• All submitted reviews are subject to the terms set forth in our Terms of Use.

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:

• Obscenities, discriminatory language, or other language not suitable for a public forum.
• Advertisements, spam content, or references to other products, offers, or websites.
• Email addresses, URLs, phone numbers, physical addresses or other forms of contact information.
• Critical or spiteful comments on other reviews posted on the page or their authors.

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.

Enjoy writing your review!

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Ideal World (the "CRR Service"). To the extent of any conflict between Ideal World's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

By submitting any content to Ideal World, you represent and warrant that:

• you are the sole author and owner of the intellectual property rights thereto;
• all "moral rights" that you may have in such content have been voluntarily waived by you;
• all content that you post is accurate;
• you are at least 13 years old;
• use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

• that is known by you to be false, inaccurate or misleading;
• that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
• that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
• for which you were compensated or granted any consideration by any third party;
• that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
• that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Ideal World (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Ideal World a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Ideal World's sole discretion. Ideal World reserves the right to change, condense or delete any content on Ideal World's website that Ideal World deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Ideal World does not guarantee that you will have any recourse through Ideal World to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Ideal World reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Ideal World, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Ideal World, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Ideal World and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

There are a number of reasons a review can be rejected. Please view our guidelines and Terms & Conditions. Alternatively, please contact Customer Service.

Subject to approval it can take up to 48 hours for your review to show online.

No, not if your review has been approved - if you would like to leave another review you can use the original link, or you can contact customer services to remove your unwanted review. If you review has been rejected, you will be notified by email and you will be able to amend the review and resubmit.