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It is a core duty of the directors to promote the success of the company. To fulfil this duty, the directors consider the specific issues and stakeholders when making significant decisions.
The directors regularly review the performance of the company, using both financial and non-financial measures. To ensure the company is able to meet its goals, budgets and regular reforecasts are performed. This accompanies the strategic business planning, which is performed annually with a 3-year time horizon. The company also has a long-term strategic vision to grow and to broaden its reach.
Attracting, retaining, developing and motivating employees is a key objective of the board. Formal policies cover all material aspects of employment and the directors are committed to effective communication with employees and employee development. While the company already has high standards of health and safety practices in place, COVID19 has required even greater focus to keep employees safe at work and at home. During the year the company supported employees with working from home through the provision of IT equipment, sought to promote flexible working and provided health resources to enable all employees to balance their home and work requirements.
Over the last years, the directors have built strong, mutually beneficial partnerships with existing and several new suppliers, which has been a key factor in the success of the company. These relationships have benefitted customers as a wider variety of innovative and branded TV centric products has been made available to meet consumer demands. The company regularly reviews its product offering to ensure it meets the changing needs of customers.
The company is committed to supporting the local community. During the year it has supported a number of charities including Caring Together. This is alongside the provision of products for a local foodbank, hand sanitiser and PPE to many local care homes and non-profit organisations.