Key Features

• Shares your location in an emergency
• Fall detection
• Speak through the watch
• Monitor your own blood pressure, heart rate and daily steps
• Battery life of 1–2 days

Discreet Modern Reassurance

The Careline Personal Alarm Watch with Fall Detection offers discreet, dependable protection for those who value their independence—at home or on the move.

Unlike traditional alarms, this stylish wearable connects to the mobile network, so you can get help wherever you are.

Designed for everyday wear, the watch also allows you to track your heart rate, steps and blood pressure, helping you stay in control of your wellbeing.

What's Included in Your Plan?

• Locates you in an emergency: The watch will send our Care Team your location using GPS so help can be sent quickly.
• Fall detection: Built-in sensors detect a possible fall and raise an alert automatically—ideal if you’re unable to press the button.
• Two-way communication: Speak directly with our 24/7 Emergency Care Team through the watch’s integrated speaker and microphone.
• Health monitoring: Track heart rate, blood pressure and daily steps with built-in wellness features.

Fall Detection

Our fall detection devices use built-in accelerometers to identify sudden movements followed by a rapid stop—typically indicating a fall. The system is calibrated to reduce false alerts from normal activity while still aiming to recognise serious falls.

Due to this careful balance, fall detection cannot guarantee detection of every fall. Some movements may not meet the trigger conditions, and occasionally non-fall actions may raise an alert.

Reliability may also depend on how and where the device is worn. If you’re able to do so, you should always press the button manually after a fall.

Fall detection is a helpful safety feature but should not be relied on as the only way to call for help. If you’ve had a fall, do not assume the alert has gone through—press the button if you can.

Alarm Call Response Time

We aim to answer 97.5% of emergency alarm calls within 60 seconds, in line with TSA guidelines. As of April 2025, our average answer time was 4.08 seconds.

Network Requirements

Devices that rely on an unlocked SIM card need a mobile signal to connect. If no signal is available, the device cannot send an alarm call, support two-way communication, or share your location—similar to when a mobile phone has no service.

While our SIM devices can work with weak mobile signals, a 4G connection is recommended for faster response times.

Personal Alarm Watch Locator

Our Personal Alarm Watches include a free in-home locator device. This can improve indoor location accuracy, especially in flats or buildings with mobile network weak spots. The watch still requires a mobile signal to connect to the locator and to place or receive alarm calls.

Pacemakers & Implanted Cardiac Devices

If you have a pacemaker or implanted cardiac device, keep the Personal Alarm Watch at least 15cm (6 inches) away. Wear it on the opposite wrist to minimise any potential interference. This guidance aligns with international standards such as ISO 14117 and IEC 60601-1-2 for electromagnetic compatibility.

Although modern pacemakers are well-shielded, keeping this distance supports optimum performance. If you have concerns, please consult your healthcare provider or pacemaker manufacturer.

Wellness Monitoring

The Careline365 Personal Alarm Watch can check your heart rate and blood pressure. Each reading may take up to 30 seconds. For accuracy, ensure the watch fits properly against clean, dry skin and that you remain still during the reading.

Accuracy can be affected by movement, strap tightness, skin contact, hydration and temperature. These readings are for general wellness only. This device is not a certified medical device—please consult a GP or use clinical equipment for medical assessments.